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Dynamics Customer Experience

One cloud platform for sales, service and field ops with AI built in.

Modern customer engagement on one platform

Dynamics 365 brings customer engagement, sales, service and operations together on a single cloud platform.

You can start with one app and expand as you grow, avoiding the complexity and hidden cost of multiple point solutions. With embedded AI/Copilot, you get better forecasting, faster case resolution, smarter scheduling and clearer project profitability, all backed by enterprise‑grade security and real‑time analytics via Fabric and Power BI. 

Benefits

Revenue growth with AI‑guided selling and advanced analytics.
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Better customer experience via faster case resolution and personalised engagement.
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Higher efficiency through automated workflows and intelligent scheduling.
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Stronger project profitability with end‑to‑end visibility from sale to invoice.
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Future‑proofing with AI‑enabled platform deeply integrated with Microsoft 365.
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Seamless integration with your wider Microsoft ecosystem, ensuring data flows smoothly
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Loaf

Relaxed retail and robust operations thanks to Dynamics NAV

Microsoft Fabric, Delivered by Node4

As one of the first UK partners to deploy Fabric, Node4 combines deep architectural expertise with fully managed services to help clients:

  • Unify their data estate across silos and systems
  • Accelerate AI-readiness with Copilot integration and actionable analytics
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You are a really key partner for Loaf and that in itself says everything you need to know

Louis Adamou

E-Commerce & Technology Strategist at Loaf

Is your CRM delivering the results you need or just creating more admin?  

Our free CRM Doctor Health Check digs into your current setup, highlights gaps, and gives you practical steps to boost performance, adoption and ROI. Take a closer look today 

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Download our Annual Mid-Market Report

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Features

Sales

Unified pipeline, guided selling and reliable forecasting.

Customer Service & Omni‑channel

Consistent, personalised support across every channel.

Field Service

Proactive maintenance, intelligent scheduling and reduced downtime.

Project Operations

End‑to‑end visibility from sales to delivery to billing for better collaboration.

Platform & AI

Modular apps with Copilot built in; expand as needed without heavy custom dev.

Turn InsightInto Impact

What’s inside?

Our Guide to Dynamics 365 CRM is your go-to resource, whether you’re just starting or a seasoned pro. Packed with expert insights and designed to help you create an actionable business impact.

Here is just a selection of the content within the Guide:

  • Beginner’s Guide to the “Microsoft” Dynamics 365 Landscape
  • Dynamics 365 Customer Service: An Overview
  • Upgrading Dynamics 365 CRM: A Comprehensive Guide
  • The Concierge Stage: A Pivotal Prelude to Project Success
  • How We Support You!
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Why Node4?

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    We focus on outcomes, not just go‑lives

    At Node4, It’s not about switching systems. It’s about delivering measurable improvements that matter to your business.

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    Start small, grow with confidence

    Dynamics 365 is modular, and with our pre‑built accelerators and cross‑industry experience, you’ll see value faster and scale without disruption.

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    Expertise that spans your tech landscape

    From Microsoft and Power Platform to wider cloud environments, we make everything work together seamlessly.

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    One partner for the whole journey

    From licensing and optimisation to adoption and ongoing support, we’ve got you covered, plus direct alignment with Microsoft.

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    Proven experience across industries:

    Government, healthcare, policing, and the private sector, you benefit from insights gained in every sector we serve.

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    Recognised by Microsoft

    Our team includes MVPs, FastTrack experts and we hold Inner Circle partner status, so you know you’re in safe hands.

Ready to unify sales and service? 

Let’s get Dynamics 365 working for you. 

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