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Dynamics 365 Business Central - Advanced Service Management Training

Further your knowledge of the service module within Dynamics 365 Business Central with our Advanced Service Management training course.

Course Information

Location:
"Virtual Classroom"
Cost:
FREE
Duration:
1 Day (10:00 - 16:00 GTM)
Dates:
See course booking form below

Agenda

10:00 Welcome

10:15 Service Management Setup

  • Service Item Groups
  • Service Order Types
  • Fault Codes/Fault Area Codes/Symptom Codes/Resolution Codes/Fault Reason Codes
  • Repair Status Setup
  • Service Costs

12:30 Lunch

13:30 Service Orders

  • Creating Service Orders for Planned Events

14:00 Service Order Planning

14:30 Linking Service Orders to Jobs

  • Posting consumption from a Service Order to a Job

15:30 Service Contracts

  • Creating Batch of Service Contract Invoices
  • Post Prepaid Contract Entries

16:30 Reporting

17:00 Summary & Questions

After attending Service Management 101 why not expand your knowledge further and attend our Advanced Service Knowledge Day?

You’ll learn even more about how the Service Module is setup within Dynamics 365 Business Central including linking service orders to jobs as well as reporting.

To ensure fair access to our free training courses, we limit attendance to 2 people per company per course. You are welcome to register additional attendees, and if spaces become available, we will contact you to offer any extra places. If you have questions, contact us at: Digitaltraining@node4.co.uk.

They're totally free you say?!

Yep, all our training days are completely free of charge, regardless of whether you are one of our customers or not. Simply sign up to the course you are interested in and join us for a super-charged dose of knowledge from the experts. Our courses are held virtually, and as a UK company, they run on Greenwich Mean Time, (GMT) time zone.

Yep, all our training days are completely free of charge, regardless of whether you are one of our customers or not. Simply sign up to the course you are interested in and join us for a super-charged dose of knowledge from the experts. Our courses are held virtually, and as a UK company, they run on Greenwich Mean Time, (GMT) time zone.

If you're new to Dynamics NAV (previously known as Navision) or Dynamics 365 Business Central then we recommend that you attend our 'Intro in a Day' or have at least 6 months' experience before attending any of the 101 or advanced courses.

Wondering why you can't find any mention of Dynamics NAV on Microsoft's website? That's because Dynamics 365 Business Central is the new name for NAV! Learn more about the difference between Dynamics NAV and Dynamics 365 Business Central here.