Webex Contact Centre is a cloud-based solution designed to equip staff throughout an organization with the tools to deliver exceptional customer experiences across multiple digital channels, maximizing productivity. It offers enterprise-grade features and reliability, with a single application for managing dynamic response queuing across various communication channels. Key benefits include improved customer experience through omni-channel support and skills-based routing, increased productivity by connecting agents on a common platform regardless of location, and enhanced security backed by Cisco's world-class security infrastructure.
Node4, a Cisco Select Certified Partner, provides support for Webex Contact Centre, ensuring customer success through knowledgeable support teams and professional services. The platform supports a wide range of digital channels such as WhatsApp, Facebook Messenger, Twitter, SMS, Email, and Web Chat. Webex Contact Centre offers two licenses, Standard and Premium, with features ranging from inbound and outbound voice to multi-channel reporting and analytics, as well as CRM integrations with platforms like Salesforce and Microsoft Dynamics.
