Node4's Network Support Framework offers comprehensive, granular support tiers, allowing businesses to match scalable support to their specific needs. This framework clearly defines operational roles and responsibilities between Node4 and your support team, reducing strain and freeing up resources to focus on other business priorities. Node4 can maintain, monitor, or fully manage key business assets, providing oversight with clear outcomes, fault management, and expert insights to keep operations running smoothly.
The framework offers three support tiers: Maintained, Monitored, and Managed. Maintained provides reactive assistance and fault restoration. Monitored builds upon this with real-time network appliance monitoring and automated alert responses. Managed offers full operational responsibility for network appliances, adhering to industry best practices and ISO standards. Node4 manages various network topologies and technologies, ensuring 24x7x365 support and high service levels.
