Version 01/06/2024
The Managed Desktop Service Schedule describes the support wrap provided for desktop devices and their users, including imaging, patching, security tooling, remote support and incident handling. It outlines the prerequisites for supported devices, the onboarding process and the responsibilities of both Node4 and the client.
The document also details service hours, incident priorities, service credits, device eligibility, hardware support boundaries and optional services such as device stock management. It provides a comprehensive overview of how Node4 manages end‑user computing environments.
