Node4 views complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the person or organisation that has made the complaint.
Our policy is to provide a fair complaints procedure which is clear and easy to use, to publicise its existence, to ensure everyone at Node4 knows what to do if a complaint is received, to investigate all complaints fairly and in a timely way, to resolve complaints wherever possible and repair relationships, and to gather information which helps us to improve what we do.
A complaint is any expression of dissatisfaction, whether justified or not, about any aspect of Node4, and can be received verbally, by phone, in writing via an Account Manager or Engagement Manager, or by email.
