Node4's Azure Management & Support Services are designed to help organizations maximize the value of Azure. Their expert team works with customers, providing flexible services ranging from server patching and monitoring to advanced DevOps and Governance Services. Node4 offers different service levels, including Azure Starter Support, Azure Foundation Support, and Azure Managed SysOps (Levels 1, 2, and 3), each with varying features and support levels.
Azure Foundation Support provides business-hours support, incident management, and escalation to Microsoft. Azure Managed SysOps Level 1 offers 24x7 support, improved SLAs, and Azure Service Health monitoring. Level 2 includes VM and OS monitoring, backup and patch management, and cost optimization tools. Level 3 offers comprehensive management for PaaS, serverless, and IaaS services, with advanced DevOps, governance, and personalized monitoring.
Node4 also provides request fulfillment services, architecture guidance, and access to an Infrastructure-as-Code (IaC) template repository. The services include cost optimization advisory, volume discounts, Azure Policy management, and quarterly governance reviews. They emphasize designing for self-healing, redundancy, and scalability, and using managed services for optimal performance and security.
