Pearce Seeds
Future-proofing agriculture with Dynamics 365 Business Central Online
The Client
Pearce Seeds is a well-established distributor serving the agricultural industry across the South West. With a catalogue of over 39,000 items. from fertilisers and seeds to agrochemicals, they cater to a diverse customer base. Some clients order a single pack of seeds, while others purchase tonnes of chemicals, which now represent the largest part of their business.
In 2020 alone, Pearce Seeds processed nearly 19,000 orders, many fulfilled via drop ship or back-to-back arrangements. The company operates with around 100 permanent or contracted staff and maintains a fast-paced, high-volume environment.
The strength of the relationship makes resolving any issues that do arise really easy.
The Challenge
Back in 2014, Pearce Seeds faced a major hurdle. Their attempt to implement a new Dynamics NAV system with another partner had stalled. John Dean, IT Manager at Pearce Seeds, recalls the frustration, "The other partner were dragging their heels, failing to deliver and consequently the relationship broke down." The project was at risk, and Pearce Seeds needed a partner who could step in, take ownership, and move things forward.
The Solution
That’s when Pearce Seeds found us. What stood out wasn’t just our technical expertise, it was our honesty. As John puts it, "They told us The Truth."
We gave Pearce Seeds a clear, upfront assessment of their project’s status. That transparency gave them the confidence to bring us on board to complete the implementation and provide ongoing support.
Since then, we’ve worked closely with John and his team to keep their ERP solution up to date. Our Technical Engagement Manager, Kishore, has 15 years of experience with NAV and has been with us for five. He understands Pearce Seeds’ business and technical needs inside out.
"Because we understand both the business and technical requirements that Pearce have, we can quickly help John evaluate the benefits associated with any upgrade or business process change they want to make," says Kishore. John agreed - "A discussion with Node4 (formerly TNP) always helps me identify the options and select the best course of action," and "The strength of the relationship makes resolving any issues that do arise really easy."
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The Results
Over the years, Pearce Seeds has benefited from a reliable, responsive support system. Their agronomists often work outside standard hours, placing time-sensitive orders before 6am for same-day delivery. That means support needs to be available around the clock.
John shared, "It’s good to know essential and knowledgeable help is moments away and not constrained to normal operating hours. Node4 (formerly TNP) have always been there in times of crisis."
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The Node4 Difference
We’re proud of the relationship we’ve built with Pearce Seeds. It’s based on trust, responsiveness and a deep understanding of their business. Even when the pandemic disrupted their plans to upgrade to Business Central in 2020, we stayed ready to support them. John is now looking forward to the benefits of the new web client, which he says will make his life "a whole lot easier!"
And when he’s ready, we’ll be there to help him take that next step.