Sutton Winson

Sutton Winson is a leading independent Chartered Insurance Broker and risk advisory firm, established in 1976. With 130 employees working remotely and across two UK offices, the company serves a diverse client base from large quoted companies to privately-owned organisations and high-net-worth individuals.

Their expertise spans commercial and personal insurance, healthcare, trade credit, employee benefits, risk management, financial services and in-house claims handling.

By 2016, Sutton Winson was operating two ageing broking systems that struggled to support its commercial and personal services. The lack of investment from the incumbent vendor had left the IT infrastructure outdated and inflexible. The company needed a modern, cloud-based solution that could unify systems, support remote working, and deliver high performance, resilience and security. Alongside this, they wanted to replace their telephony system and consolidate disparate technology into a single, scalable infrastructure.

The infrastructure we delivered proved its value during the COVID-19 lockdown. Within five days, Sutton Winson transitioned from office-based to fully remote operations without disruption.

“Perhaps the biggest testament to what we have achieved has been our experience of the COVID-19 lockdown,” said Jonas. “Within five days, we moved from an office-based to a home-based business and without the capabilities delivered by Node4, we would have been in a difficult position.”

Webex video conferencing and a unified phone system have become essential tools, enabling seamless communication across 130 remote locations. The team now operates as one, with improved collaboration and a stronger client-facing presence.

“Consolidating these disparate systems into one delivered by Node4 has made management and maintenance of our technology estate much easier,” Jonas added.

Weekly review meetings and responsive support have kept priorities on track. The feedback from Sutton Winson’s team has been overwhelmingly positive, with fewer complaints and greater satisfaction.

“This is actually an important indicator of the effectiveness of Node4’s technology in that the issues raised by our team have diminished massively compared with our old solution. For any experienced IT leader, that’s a major sign of success.”