English Heritage

English Heritage is one of the UK’s largest charities, responsible for over 400 historic buildings, sites and monuments.

Welcoming more than 10 million visitors annually and operating with a budget exceeding £100 million, the organisation reached a major milestone in 2018 by signing up its one millionth member.

Back in 2014, English Heritage faced a significant operational hurdle. Their finance system lacked integrated stock functionality, forcing the finance team to chase paper-based returns from each site every month. This inefficiency was unsustainable, especially as the organisation prepared to transition into a charity. They needed a system that would streamline processes, improve visibility and give them greater control. A partner was selected based on their POS product, which uniquely allowed Gift Aid to be automatically added to ticketing which was a rare capability at the time.

Since joining us, English Heritage have renewed their contract and now consider us the benchmark for all their suppliers. Kevin was pleased to see familiar faces on our team, including Engagement Manager Sue Rorrison, who joined us in 2020. “The relationship I’ve got with Sue is brilliant – it’s open, it’s transparent. We easily bounce ideas off each other. Node4 (formerly TNP) know how to keep the customer supported.” Our approach of pairing new staff with customers to maintain continuity of knowledge has been especially valued.

As a charity, English Heritage are mindful of their resources. While Business Central is on their roadmap, Kevin’s current focus is on moving away from legacy systems and integrating a new online shop with their existing Dynamics NAV setup. We’re working closely with Sue and the wider team to make that happen.