Overview
Police contact centres and control rooms are facing an ever-increasing demand from their communities. Since 2014, calls to 999 have been increasing by 5% each year – add in demand from non-emergency 101 calls and enquiries via digital channels and the need for supportive technology has never been greater.
What if you could reduce incoming demand to your contact centre? Or start automating your back-office process, freeing up staff to be allocated to other vital tasks?
That’s where Microsoft self-service technology steps in.
Node4’s self-service portal
Using Microsoft technology, Node4 have created a twoway public communication portal. Built using Microsoft Power Pages (a low-code option that’s ideal for this purpose), members of the public can access the portal via an external web page.
What are the benefits of a self-service portal?
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Reducing demand
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Automating back-office processes
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Building public transparency
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Strengthening service to communities
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Familiar technology
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Insights and reporting
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Opportunities for cost avoidance
