Join us for an insightful discussion on the key highlights from Microsoft Build, focusing on the transformative role of AI in digital innovation. This episode features Richard Tuft and Annie Kolondy, who share their perspectives on the latest advancements and trends that emerged from this exciting conference.
In this episode, we cover:
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AI Evolution: Discover the shift from generative AI to agentic AI, and how these innovations are reshaping workflows and business processes.
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Microsoft's Investment in AI: Learn about the new AI agents introduced in Dynamics 365, designed to streamline processes in sales and customer service, enhancing operational efficiency.
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Contact Center Solutions: Explore how Microsoft is addressing the needs of public sector contact centres with advanced tools that improve customer interactions.
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Natural Language Web Protocol: Understand how this technology allows for more accessible web experiences, facilitating easier communication for non-digital natives.
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Private Sector Insights: Annie shares how businesses are leveraging AI for lead generation and automation, highlighting the growing demand for educational resources in this area.
Key takeaways include actionable insights on integrating AI into your business, the importance of data quality for effective AI deployment, and the necessity of re-skilling your workforce to maximise the benefits of automation.
This engaging conversation underscores the significant opportunities AI presents across sectors, encouraging businesses to embrace these advancements for future growth. Tune in to discover how you can position your business at the forefront of this AI-driven transformation.
