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Contact Centre

Modern Contact Centre (CX) designed for customers, built for change

Masthead 4-May-01-2026-04-28-24-6337-PM
Contact Centre

Modern Customer Service, Simplified.

Disconnected telephony, siloed channels and limited visibility lead to long handling times, inconsistent service and rising costs. Businesses need a secure, cloud based CX foundation that unifies channels, empowers agents and adapts quickly.

Reimagine your Contact Centre as a connected Customer Experience (CX) platform. Node4 delivers industry-leading solutions from Microsoft and Cisco, underpinned by our SIPLink PSTN platform, so you can modernise voice, add digital channels, and migrate at your pace with resilience built in.

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Valuable insight
Expert led
20 years experience
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Top 1% of Microsoft Partners, Globally

We’re an end‑to‑end Microsoft partner with all six Solutions Partner designations, five consecutive Inner Circle years, 3,000 certifications, and Direct CSP status – delivering priority access, funding, and expert support.

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The Problem We're Solving

Fragmented tools slow resolution and create repeat contacts.
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Limited analytics hide trends and failure demand
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Rigid platforms make it hard to add channels or scale
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Complex migrations risk disruption to critical phone lines
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Compliance and emergency services obligations add risk when voice paths are not well managed
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What This Means for your Business

Efficiency
priority

Faster resolutions through unified desktop, AI assist and better routing.

Loyalty
priority

Happier customers thanks to consistent CX across voice and digital.

Productivity
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Empowered agents through guided workflows and real time insights.

Agility
priority

Operational agility enabling you to add channels and scale without disruption.

Resilience
priority

SIPLink provides carrier grade PSTN, number porting and continuity options.

Our Solution for a Modern, Cloud Contact Centre

We help you move from legacy call centre to cloud CX through a governed, low risk path: discovery, design, migration and adoption, followed by continuous optimisation. SIPLink adds resilience and simplifies integrations, while Microsoft and Cisco stacks enable rich omnichannel and AI. 

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  • priority
    priority

    Omnichannel CX

    Voice, chat, email, social, messaging - with intelligent routing.

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    Agent and supervisor tools

    Monitor, whisper, barge, quality and knowledge.

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    Analytics and reporting

    For queues, agents and journey.

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    CRM and application integration

    For a single customer view.

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    AI powered automation

    For intelligent routing and self service.

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    Compliance and security

    UK data residency and alignment to PCI DSS and ISO 27001.

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    Governed delivery

    With parallel run and coexistence to de risk cutovers.

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    24x7 managed service

    With proactive monitoring and vendor escalation.

What Powers Our Solution

Node4 SIPLink
priority

UK regulated, carrier grade PSTN for Contact Centre voice. Enables number porting, policy routing, UC interop and continuity options for resilient migrations.

Microsoft Dynamics 365 Contact Center
priority

AI ready omnichannel on the Microsoft cloud with native CRM context, Unified Routing and ACS based voice. Ideal when you want CRM plus Contact Centre on a single Microsoft platform.

Cisco Webex Contact Center
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Cloud contact centre with rich voice, digital channels and enterprise grade call control. Ideal when you want Webex as your CX stack or alignment with Webex Calling and devices.

AI & Analytics
priority

Where licensed, enable AI capabilities such as agent assist, summarisation and quality insights to speed resolutions and improve coaching. Use queue, agent and journey analytics to identify failure demand and optimise service.

CCaaS Envisioning Workshop

Our structured, hands‑on workshop gives you clarity, alignment, and a clear path forward, all built around your real challenges, personas, and scenarios.  

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Simon and Richard
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Stephensons

Transitioning to a scalable cloud contact centre with omnichannel customer connections.

Accreditation and certifications

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    End to end control
    Node4 operates UK data centres and core network for accountable CX delivery.
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    PSTN platform
    SIPLink underpins our Contact Centre voice paths and supports high call volumes.
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    ISO 27001
    UK data residency options and operations.
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    Microsoft funding
    Experience delivering Microsoft funded workshops and assessments.

See What Funding your Business Could Access​

As a Microsoft Azure Expert MSP and Inner Circle Partner, we help customers access exclusive Microsoft funding to reduce cost, de‑risk decisions, and accelerate technology adoption.

Why Node4?

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Unified expertise
priority

CX/Contact Centre, UC, networks, cloud and security under one roof.

Integration specialists
priority

Aligned with Microsoft and Cisco ecosystems, plus direct PSTN via SIPLink.

Outcome focused
priority

Success measured on CX metrics such as AHT, speed to answer and CSAT/NPS.

AI readiness
priority

Practical guidance to enable AI safely where licensing and policy permit.

Lets talk Contact Centre

Backlogs aren’t volume - they’re friction. Modernise your contact centre. 

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