Retail ERP Support
Supporting your physical stores and your online presence, especially through busy times such as Black Friday and Christmas, is what our team specialise in. After all, it's the lifeblood of your business.
Account Management
Once assigned, your Engagement Manager will be responsible for keeping you updated with developments in the Retail ERP space. They are experienced and knowledgeable about industry trends, and will support you on your path to growth and continuous modernisation.
Your Engagement Manager will ensure that the support you receive will be of the highest quality. They will log any change requests, make sure you are kept in the loop with development progress, and assist in transferring any knowledge from our team to yours.
All in all, we are very proud of the level of Retail ERP support we provide!
Our Knowledgeable Team
We understand that keeping your store running and stocked, and your online presence efficiently processing orders through the warehouse is of vital importance. That's why we are so proud of our exceptional team, each of which has the experience to help you with any issue that may arise. Meet some of the team below!
Rudolf Liebenberg
Head of Retail Support
Toni Hamblett
Principal Engagement Manager
Tom Bevan
Head of Pre-Sales
Graham Tobin
Solution Architect
We liked the depth of retail expertise that TNP were able to demonstrate – but more importantly we really liked their ethos.
Using your Retail ERP to the best of its ability is one of the crucial ways to maximise your investment, and keep your users happy. We offer a wide range of training sessions, as well as 'burst training' on a subject specific to you.
We also have a library of videos to support the general processes that your users will follow time and time again. Whatever you may need, we're on hand to help.
Minor Mods
As part of your Retail ERP support contract, we'll happily make small changes to your solution - changes which take less than an hour. Examples of these changes might be adding some new filters onto a report, or creating new fields for a table and adding them in.
This service is conducted in-house by our support team, meaning we can get them completed in a timely fashion and without the charge you'd be expected to pay elsewhere.
SQL Nurse
Your Retail ERP support contract also includes a 1 hour, remotely conducted SQL Health Check.
During the 10-point check, our team of experts will diagnose any underlying issues and look at the performance of pages.
This is of vital importance, as your database health affects the performance of your Dynamics NAV or Business Central system. Another benefit of a support contract with TNP!
Speak to a specialist
If you’d like to know more, our team of experts will be happy to help with your queries.