This document outlines the terms and conditions, service description, and service levels for Node4's Virtual Data Centre (VDC) Service V1.0. It should be read in conjunction with the associated Order Form, Node4’s General Terms and Conditions, and the Acceptable Use Policy. The VDC Service is an Infrastructure as a Service offering that includes compute, storage, networking, services, and licensing.
Key definitions are provided for terms such as Backup, Client Responsible Incident, Consumption Billing, Failover, Incident, License, License Fees, License Mobility, Monthly Review Period, Non-Service Affecting Incident, Planned Outage, Protected Instance, Replication, Service Availability, Service Desk, Service Request, Service Ticket, Subscription, Third Party Attributable Incident, Third Party Software Vendor, User-based License, VDC, and Virtual Machine. Specific terms cover subscription billing, client data responsibilities, third-party software usage, software licenses and audits, and license mobility.
The document also details fees, client responsibilities, provision of services, service support, incident management, time to respond, and service credits related to compute instances, VDC Site Recovery, and VDC Backup Service. Exclusions to the payment of service credits are also outlined, covering incidents caused by the client, force majeure events, or planned outages.
