This document outlines the terms and conditions for Node4's Teams Calling Service, which provides telephony solutions for Microsoft Teams users, including options for reporting and recording. It details the definitions of key terms such as "Call Recording Solution," "Endpoint," and "Teams Calling," specifying that the service utilizes Node4's data centers, connectivity, and SIPLink infrastructure, as well as third-party hosted software applications.
The document also covers specific terms, fees (including onboarding, rental, call, professional services, and number porting fees), service provision details (such as associating Microsoft 365 tenants, making and receiving calls, and accessing reporting data), incident management procedures, and service credits for availability. It emphasizes the client's responsibility for data accuracy and compliance with legal and regulatory requirements regarding call recording, and it clarifies Node4's limitations regarding third-party relationships and industry-specific regulations.
