This document outlines the terms and conditions, service description, and service levels for Node4's SIPLink service. It covers various aspects of the service, including definitions of key terms such as Automatic Dialler Applications, Call Bundles, CDR, Channel Charges, and more. It also details the responsibilities of the client in ensuring the security of their telephony systems and protecting against fraudulent use.
The document further specifies the fees associated with the SIPLink service, including installation fees, channel fees, call fees, and number allocation and porting fees. It also addresses service provision, numbering options, number porting procedures, and call per second limits. Incident management, support hours, incident priority levels, and resolution times are clearly defined, as well as the calculation and exclusions for service credits in case of failure to meet service targets.
