At Node4, we provide organisations with a comprehensive suite of IT solutions and managed services, from basic maintenance and monitoring to more complex tasks such as network security and cloud migration.
The purpose of this Service Management Policy is to establish the principles and commitments of Node4 for managing and delivering IT managed services in accordance with ISO 20000‑1 Service Management System (SMS) requirements.
Node4 are committed to delivering managed services that provide value to our clients. Objectives for the SMS include client NPS, positive CSAT, client retention and contractual SLA achievement, supported by a defined plan that is reviewed through regular management reviews.
