This document outlines the terms and conditions, service descriptions, and service levels for Node4's Secure SD-WAN Services. These services provide clients with a secure, centrally managed software-defined network built on MPLS and Internet connectivity. The document defines key terms such as 'Incident,' 'Installation Fee,' 'Monthly Review Period,' 'Node4 Network,' and 'Service Affecting Incident,' clarifying the scope and responsibilities of Node4.
The schedule details specific terms related to multiple connections, cancellation policies, and third-party liabilities. It also covers fees associated with installation, rental, setup, professional services, and termination. Client responsibilities include providing LAN IP addressing, assistance for site visits, and necessary infrastructure at the client site. Secure bundles, both DataCenter and Branch options, are described with their respective features, connectivity types, and suitability for different business needs. The document also outlines standard services included, such as highly available firewalls, geo-resilient configurations, software upgrades, network monitoring, application optimization, centralized policy management, and hardware/software support. Finally, it addresses client support, maintenance windows, professional services, managed service options, and site connectivity details.
