This document outlines the terms and conditions, service descriptions, and service levels for Node4's N4Protect DDoS and N4Protect DDoS+ services. These services are designed to mitigate Distributed Denial of Service (DDoS) attacks, offering both proactive (N4Protect DDoS+) and reactive (N4Protect DDoS) solutions. The proactive service uses an in-line appliance for heuristic-based application layer mitigation, while the reactive service employs net scrubbing to mitigate volumetric DDoS attacks.
The document details specific terms related to service availability, incident management, and client responsibilities. It also covers fees, including installation, rental, event, and professional service fees. The document specifies the different support hours based on the support level defined in the order form. Furthermore, it defines the incident priority levels and the associated time to repair, along with the service credits that Node4 will provide for failing to meet the defined targets. The document also provides clarity around exclusions to the payment of service credits.
