The document is a schedule for Node4's N4 End Point Management (N4MDM) Service, outlining terms, service descriptions, and service level agreements. N4MDM provides a managed suite of security controls for mobile devices, monitored by Node4's Security Operations Centre (SOC). It emphasizes the importance of escalating service-related information to the client's IT department for prompt mitigating actions. The document defines key terms like 'Fees', 'Exploit', 'Incident', 'Service Desk', 'Threat', and 'Vulnerability' to ensure clarity in service delivery and issue resolution.
The schedule details specific terms including termination of service, client indemnity related to network scanning risks, and warranty limitations, clarifying that Node4 doesn't guarantee the prevention of all threats. It also covers fees for installation, reoccurring services, and additional professional services, listing available service features within N4MDM Standard, Advanced, and Enterprise packages. The document includes sections on service provision, implementation, centralized management by Node4 SOC, management reports, device enrolment, profiles and policies, application management, self-service portal access, security service advisor availability, and procedures for moves, adds, and changes (MACs). It also specifies exclusions from the N4MDM service and terms of Asset and Incident management.
