N4Engage offers a Microsoft Teams Call Recording solution that ensures regulatory compliance and quality management by capturing audio, video, and screen sharing. It's delivered as a fully managed, native Azure service, eliminating the need for hardware investment and ongoing management. The solution integrates with various communication platforms, providing a unified view of all call recordings.
Key features include compliance with GDPR, MiFID II, and PCI DSS regulations, robust security with multi-level encryption and access controls, and flexibility through elastic scalability and an open API. N4Engage leverages industry-leading technology from Numonix and is a Microsoft Certified Partner, offering comprehensive collaboration solutions beyond call recording, such as Microsoft 365 licenses and Direct Routing services.
The solution provides call analytics and agent performance features, including quality evaluation scoring, speech-to-text transcription, and video/screen share views. Data security is a priority, with features like tamper-proofing, granular security roles, audit trails, secure sharing, PCI audio suppression, and the option to bring your own storage on Azure blob.
