This document outlines the terms, conditions, service descriptions, and service levels for Node4's Backup as a Service (N4BaaS) portfolio. It details the individual services within the N4BaaS family, including Veeam Cloud Connect Backup, Veeam Backup for Office 365, and the N4Vault Legacy Service. These services offer remote data backup solutions, catering to virtual machines, servers, workstations, and Office 365 data.
The document defines key terms related to the services, such as "Ahsay," "Equipment," "Incident," "License," and "Service Desk." It also specifies the responsibilities of both Node4 and the client, including data liability, software licensing compliance, and incident management procedures. The document further explains the fees associated with the services, encompassing installation, rental, license, and professional service fees. It provides detailed descriptions of each service, including the components, functionalities, and client support options. The document describes service credits and incident management.
