Version 18/01/2021
This Schedule describes Node4’s Microsoft Azure Foundation Service, including provisioning of Azure accounts, subscription resale, billing management and break/fix support for Azure platform services. It explains customer responsibilities, administrative privileges, licensing terms and the relationship with the Microsoft Customer Agreement.
The document also outlines support hours, incident priorities, response targets and the boundaries of Node4’s responsibilities versus Microsoft’s. It provides clarity on data privacy, regional data handling and the process for service credits under Microsoft’s SLA.
