Version 01/06/2024
The Managed Connectivity Equipment Schedule outlines how Node4 supplies, monitors and maintains network hardware used to support connectivity services. It details installation requirements, responsibilities for configuration, firmware management, monitoring and the process for replacing faulty equipment.
The document also describes client responsibilities, support boundaries, professional services options and the conditions under which time‑to‑repair targets apply. It provides clarity on what is included within the managed equipment service and how issues are handled.
