This document outlines the terms and conditions, service descriptions, and service levels applicable to Node4's consulting services. It should be read alongside the associated Order Form, Node4’s General Terms and Conditions, and the Acceptable Use Policy. Node4 will provide consulting services, with the scope detailed in the corresponding Order Form. Key definitions include "Consulting Day," "Intellectual Property Rights," "Deliverables," "PID" (project initiation document), "Services," "Site," and "Solution."
Specific terms cover intellectual property rights, stating Node4 owns all rights to deliverables and solutions, with a provision for client use of generic code changes under certain conditions. The document also addresses employee solicitation, warranties for deliverables and solutions, consulting service fees, expenses, out-of-hours charges, and invoicing/payment terms. Client responsibilities include signing the Order Form, cooperating with Node4, providing timely information and access, and ensuring health and safety on-site.
The document also covers the provision of services, including consulting, entitlement, service hours, timetables, changes to scope, and cancellation policies. It details the acceptance process for deliverables and solutions, outlining acceptance tests, criteria, and remedies for failure to meet those criteria. Finally, it clarifies that there are no service levels or service credits associated with the consulting services.
