Version 01/06/2024
The Data Management and Ancillary Services Schedule outlines the operational support provided for database environments, including monitoring, tuning, patching, backup management and incident handling. It describes how Node4 deploys monitoring agents, manages events, and provides structured service levels for response and remediation.
The document also defines customer responsibilities, onboarding requirements, licensing considerations and the scope of optional service components. It provides clarity on what is included within the managed service and how Node4 supports the stability, performance and availability of supported database platforms.
