Version 01/06/2024
The Connectivity Services Schedule outlines Node4’s fibre and copper access circuits, including internet access, MPLS connectivity and point‑to‑point links. It explains the available product variants, installation requirements, bandwidth options and the responsibilities of both Node4 and the client in delivering and maintaining the service.
The document also details support hours, incident handling, service levels, repair targets and the calculation of service credits. It provides clear guidance on how connectivity performance is measured and the conditions under which credits or exclusions apply.
