This document outlines the terms and conditions, service descriptions, and service levels for Node4's Colocation services. It details the provision of space, bandwidth, and related services within Node4's data centers, including network resiliency, 24/7 monitoring, UPS and power generators, fire detection, and site security.
The document defines key terms such as Bandwidth Fees, Client Responsible Incidents, and Service Availability, clarifying responsibilities for both Node4 and the client. It also covers fees, including installation, rental, bandwidth, additional power, and professional service fees, along with client responsibilities for equipment installation, deliveries, storage, and waste disposal. Specific terms address insurance, client support, and the handling of third-party relationships.
Furthermore, the document specifies incident management procedures, support hours, incident priorities, and time to resolve incidents. It also details service credits for failures in power availability, cooling availability, and network service availability, outlining the calculations and exclusions for such credits.
