Version 16/11/2023
The Colocation Schedule describes the services provided when customers host their equipment within Node4’s data centres. It outlines the physical environment, including power, cooling, security, fire suppression and network resiliency, as well as the responsibilities of customers when installing and maintaining their equipment.
The document also explains service levels, support hours, incident handling, professional services, storage options and the calculation of service credits. It provides clear guidance on operational expectations, access control and the conditions under which downtime is attributed or excluded.
