Version 01/06/2024
The Collaboration Schedule describes Node4’s unified communications platform, providing clients with voice, video, messaging and presence services delivered from the cloud. It outlines the core components of the service, including hosted telephony, call recording, conferencing, mobility features and integration with collaboration tools.
The document also defines service responsibilities, installation requirements, support processes and incident management expectations. It clarifies how service availability is measured, how incidents are prioritised, and the circumstances under which service credits may apply.
