Node4's Call Reporting & Analytics, deployed alongside Workplace Experience, offers detailed insights beyond standard call data records (CDR). It presents key metrics by department, user, or device pool through a flexible, web-based platform, supporting unlimited CDR data for comprehensive analysis. This empowers businesses to improve processes and gain a competitive edge.
The platform enables automated CDR reporting, complete end-user analysis, and identification of concurrent call activity and SIP trunk utilization. Users can build customized reports with specific call scenarios and data statistics, scheduling them to show call traffic and other important metrics. Custom dashboards can be shared via permalinks, providing stakeholders with secure access to specific data areas without full system access.
