Version 7.2 — 07/04/2021
The Azure SysOps and Ancillary Services Schedule outlines the operational support available to customers using Node4’s Azure-based managed services. It describes how the service combines onboarding, incident and event management, request fulfilment, proactive monitoring, patching, backup management, disaster recovery test support and consulting services to form a comprehensive managed service wrap.
The document explains how Node4 monitors supported environments, manages incidents, and provides structured service levels for response and remediation. It also details customer responsibilities, onboarding requirements, and the scope of optional service components, ensuring clarity around what is included and how the service is delivered.