This document outlines the terms and conditions, service descriptions, and service levels for Node4's Azure Hybrid Cloud Service. It details the integration of Microsoft Azure Public Cloud with Client-dedicated Azure Stack HCI infrastructure hosted in Node4 Data Centres. Key components include the Azure Management Portal, Azure CSP Subscription, Azure Stack HCI Cluster, Azure ExpressRoute, and Managed Service Components.
The document defines various terms related to the service, such as Azure Stack HCI, Azure Arc, Microsoft Azure Public Cloud, and others like 'Client Responsible Incident' and 'Service Affecting Incident'. It also specifies client responsibilities, including data liability and security controls. Furthermore, the document details fees, service provision, maintenance, and support levels, including incident management, service request fulfillment, and architecture support. It concludes with information on service credits for failing to meet service availability targets.
