Parkway Volkswagen

We partnered exclusively with Zeacom to deliver a contact centre software solution tailored to Parkway’s needs. The new platform introduced web chat and real-time email monitoring, giving agents the ability to prioritise tasks and manage call volumes effectively. Managers gained access to reporting tools that revealed peak activity periods, helping them plan rotas with confidence.

Sean Booth, Managing Director at Parkway Volkswagen, shared that “This solution allows people to interact with us through web chat and later we’ll add in social media. We aim to give our customers the choice of the most convenient channel, but most importantly always to give them the highest possible level of customer service. Zeacom’s new application installed by Node4 will build on the strengths of our existing platform & enable us to offer better service while increasing our staff’s productivity.”

We didn’t just install software, we helped Parkway Volkswagen transform how it connects with customers. By introducing smarter tools and clearer insights, we’ve made it easier for their team to deliver the kind of service that keeps people coming back.