A friendly and knowledgeable support team
When it comes to Beverage ERP support, our staff are the best in the business. You can rely on them to answer your questions, steer you in the right direction, and advise on the best way to manage your system. What’s more, several of our support staff have been end-users of beverage management solutions so they really do understand the challenges that you face, and use personal experience to help you overcome them. Meet some of our drinks team below!
James Douglas
Senior Consultant
James started his career in the brewing industry as a developer working with Hardys & Hansons in 2003. Spending so much time on-site meant that James quickly learnt the strange and wonderful language of the brewing world. 18 years on and James’ industry knowledge is second-to-none; he is now a senior consultant and there are few challenges he has not seen before meaning that his customers rest safe in the knowledge that whatever the problem James will have the answer!
Nigel Hyde
NAV Consultant
Nigel has been working in and with the drinks industry for 14 years, starting out as an end-user at Hogs Back Brewery where he oversaw the implementation of Drink-IT as well as handling the day-to-day running of the brewery – from production schedules right through to managing the delivery drivers! Wanting to make use of his understanding of the extended functionality of the system he decided to take his knowledge to The NAV | 365 People where he now helps drinks customers with their support needs as well as working on full-scale implementations.
Swapnil Deore
Solution Architect
Swaps has seven years’ experience working with Pubcos and Breweries and is the designer of our pubco property management solution. As well as a good knowledge of the drinks industry Swaps’ technical background helps him easily find the solution for any complex business processes.
Mike Hannam
NAV Developer
Mike has been working with the drinks industry since 2012. Prior to joining TNP he worked at Thatchers Cider implementing their Drink-IT solution and then staying on as their in-house developer. He is now part of the drinks team at The NAV | 365 People, developing all aspects of customer’s beverage management solutions to get them working just as they want them to!