Knowledge Days
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Dynamics 365 Business Central - Advanced Service Management Training
After attending Service Management 101 why not expand your knowledge further and attend our Advanced Service Knowledge Day?
You’ll learn even more about how the Service Module is setup within Dynamics 365 Business Central including linking service orders to jobs as well as reporting.
To ensure everyone gets an opportunity to attend our free training courses we have had to apply a limit of 2 people per company per course. You are more than welcome to register for more places and if the course is not full or places become available we will contact you to offer you the extra places.
Agenda:
10:00 Welcome
10:15 Service Management Setup
- Service Item Groups
- Service Order Types
- Fault Codes/Fault Area Codes/Symptom Codes/Resolution Codes/Fault Reason Codes
- Repair Status Setup
- Service Costs
12:30 Lunch
13:30 Service Orders
- Creating Service Orders for Planned Events
14:00 Service Order Planning
14:30 Linking Service Orders to Jobs
- Posting consumption from a Service Order to a Job
15:30 Service Contracts
- Creating Batch of Service Contract Invoices
- Post Prepaid Contract Entries
16:30 Reporting
17:00 Summary & Questions
- Duration: 1 Day (10:00 - 16:00 BST)
- Cost: FREE
- Location: Virtual Classroom
- Dates: See course booking form below
- Duration: 1 Day (10:00 - 16:00 BST)