Skip to content

Technology Support Services

Modular, standardised support across infrastructure, cloud, data, end‑user and business applications

power-platform
Managed services

Building Reliable, Scalable IT Operations

Node4’s Technology Support Services are the foundational layer of our Future Ready Managed Services.

Delivered through a consistent, tiered model such as Maintained, Monitored and Managed that provides scalable support across network, cloud, data, M365, devices and business applications like Dynamics 365. Whether you need to augment internal teams, replace lost capability or improve service maturity, this model brings clarity, consistency and cost efficiency, so you can focus on strategic outcomes while we handle the operational load.

Market stats:

93% of mid-market organisations report IT skills shortages, particularly in helpdesk and service desk roles.  

51% of mid-market firms plan to expand their use of managed services to address capability gaps and operational strain. 

48% of organisations are increasing IT investment, with a focus on stabilising operations and enabling transformation. 

The ISO:27001 accreditations and SC-cleared DBA team have been vital to ensuring critical database issues are expedited when required.

PD PORTS TEAM

Benefits

Always‑on support:
routine

24/7/365 coverage across all tiers improves uptime and responsiveness.

Faster fixes
bug_report

Proactive monitoring and vendor escalation accelerate resolution times.

Stronger SLAs & visibility
visibility

Integrated dashboards and reporting improve adherence and control.

Predictable costs
currency_pound

Tiered pricing with clear deliverables

Happier users
thumb_up

Enhanced end‑user satisfaction through M365 and device support.

Free your team
keyboard

Internal IT can focus on strategic initiatives and transformation.

Download our Annual Mid-Market Report

Node4
Ultimate
Guide
Download arrow_right_alt
What you get

Features

Modular by design

Select support by technology (network, cloud, data, M365, CRM/ERP) and by service level (Maintained, Monitored, Managed).

Built for hybrid

Coverage across Azure, VMware VDC, on‑prem and SaaS platforms.

Integrated tooling

Monitoring, backup, patching and alerting across environments.

Business application support

Dynamics 365 (ERP/CRM), Power BI and Microsoft Fabric.

24/7/365

Coverage and vendor escalation management for faster resolution and assured SLAs.

Why Node4?

  • priority
    priority

    Standardised support tiers

    (Maintained, Monitored, Managed) across service domains

  • priority
    priority

    Unified support model

    covering network, cloud, data, M365, devices, ERP, and CRM

  • priority
    priority

    Integrated tooling

    for monitoring, backup, patching, and alerting across environments

  • priority
    priority

    UK-based 24/7 service desk

    with specialist teams for cloud, data, and business apps

Speak to a specialist

Want to see how modular, expert-led support can move your IT forward? 

send Email us
comment Get in touch