Knowledge Days
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Dynamics 365 Business Central - Service Management Training
Designed for anyone new to the Service Department or the Service sector in general, this day is geared around the end-user using the Service Module within Dynamics 365 Business Central.
You’ll learn the basics around the service item card, service contracts, service quotes, service orders and service invoicing.
To ensure everyone gets an opportunity to attend our free training courses we have had to apply a limit of 2 people per company per course. You can register for more places and if the course is not full or places become available, we will contact you to offer you the extra spaces from: training@thenavpeople.com.
Agenda:
10:00 Welcome & Introduction
10:15 Service Management Overview
- Service Items
11:15 Service Contract Documents
- Service Contract Quotes
- Service Contracts
- Service Contract Invoices
12:30 Lunch
14:00 Service Documents
- Service Quotes
- Service Orders
- Service Order Invoices
15:00 Planning and Dispatching
- Resources
- Allocating Resources
15:30Service Order Usage
- Service Item Worksheet
- Posting
- Timesheets
- Consuming
16:00 Summary & Questions
- Duration: 1 Day (10:00 - 16:00 BST)
- Cost: FREE
- Location: Virtual Classroom
- Dates: See course booking form below
- Duration: 1 Day (10:00 - 16:00 BST)