PD Ports
Modernising operations with D365 & Azure
The Client
PD Ports is a major UK shipping ports operator headquartered in Middlesbrough.
With a workforce of 1,200, the company plays a vital role in the UK logistics sector, offering contract logistics, freight forwarding and shipping services. Their operations rely on business-critical applications that must run continuously, 24/7.
The ISO:27001 accreditations and SC-cleared DBA team have been vital to ensuring critical database issues are expedited when required.
The Challenge
Despite having a skilled internal technical team, PD Ports needed round-the-clock database expertise to maintain and optimise their environments. Their systems demanded high availability, and the internal team needed to focus on business-specific applications. In 2015, PD Ports issued a tender for specialist DBA services, prioritising providers who could offer deep expertise and proactive optimisation.
The Solution
We were selected as the DBA partner of choice. From the outset, we focused on a smooth transition from the previous support provider. Our team conducted a thorough review of PD Ports’ database environments and implemented tailored remediation plans. This ensured that all systems were fully optimised from day one of the Managed Service.
We introduced a standardised 24/7 SLA, delivering proactive database management across complex, high-availability architectures. Our support included strategic consulting to guide project delivery and database licence optimisation. We also helped design and build critical environments using Oracle RAC, ensuring optimal availability.
Security was a key consideration. Our ISO:27001 accreditations and SC-cleared DBA team were instrumental in resolving critical issues quickly and securely.
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The Results
PD Ports now benefits from a fully optimised, continuously monitored database estate. Our partnership has enabled fast fault detection, improved system resilience and allowed their internal team to focus on strategic application development. The relationship has grown stronger over time, with PD Ports relying on us for both operational support and strategic guidance.
As they put it, “The ISO:27001 accreditations and SC-cleared DBA team have been vital to ensuring critical database issues are expedited when required.”
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The Node4 Difference
By embedding ourselves in our clients’ teams, we provide more than just technical support. Our work with PD Ports is a testament to how we deliver responsive, expert-led services that make a real difference. From day one, we’ve prioritised optimisation, availability and security. Our ability to work closely with PD Ports’ internal team has helped create a cohesive and effective support model that continues to evolve.