“We’ve been a Node4 customer from the very beginning. In fact, Motorpoint was actually Node4’s first customer, so, if you like, this is also an origin story,” comments Mark Carpenter, CEO at Motorpoint Group.
“At the time, we were very disillusioned with the standard of service from our IT service provider. It seemed like their hearts weren’t in it, and that we were just another name on their books.”
“We knew Andrew Gilbert before he was Node4’s founder and CEO and had told him about our predicament. Andrew said he could do things differently if we gave him a chance. We duly put our hosting provider on notice and became Andrew’s first customer.”
Today, the partnership is about more than just tech. We host key parts of Motorpoint’s website and infrastructure, and the teams work together like trusted colleagues.
“Aside from delivering that vital connectivity via the SD-WAN, Node4 also hosts many key elements of our website. Node4 provides multiple services, infrastructure and support that touch so many parts of our business,” notes Neil.
It’s a relationship built on collaboration and trust. Neil’s team often calls us to talk through ideas, seek advice, and explore new possibilities. That informal consultancy has now been formalised into a new support contract, setting the tone for what’s next.
“For that reason, we’ve always seen the Node4 team as consultants and a trusted source of knowledge. We take a collaborative approach, which means my team often call Node4 to chat through potential tech scenarios and get advice and input. We’ve recently brought this informal consultancy role into a new services and support contract that sets the tone for the chapter of our partnership.”
“Since we started working together, Node4 has remained a true and dependable IT partner. We can always depend on the Node4 team for a consistently high quality of service, delivered with that all-important human touch and personal service.” — Neil Gaskell, Head of IT Engineering and Operations at Motorpoint.
