Footasylum Technology & Customer Service in Retail
How can technology be used to enhance customer service in retail? Discover Node4’s Bootstrapping Technology.

The client
Footasylum was established in 2005 and now covers over 60 high-street stores across the UK. The retailer has made its name as a leading brand selling fashion streetwear and sportswear.
From an IT perspective, Footasylum needed high-speed connectivity across each of its retail sites, a head office and two distribution centres based in Rochdale, Greater Manchester.
Fast, reliable connectivity is essential for recording sales figures, providing consistent communications across all sites and ensuring stores are properly supplied.
If you’re wondering how technology can be used to enhance customer service in retail, take a look below to learn how we at Node4 boosted Footasylum’s connectivity and its service through our network support services.
So far we have created...
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In 2010, Footasylum turned to Node4 to provide a connectivity solution that would allow the company to speed up the delivery of broadband to retail sites, as well as support a restructuring of its central head office and distribution sites. At the time, Footasylum was operating around 20 sites across the UK and required a solution to support their rapid growth.
The head office and distribution centre originally operated from a single site, but in 2011, Footasylum moved the distribution centre to a new location approximately four miles from its head office. In 2012, a third unit was added, meaning Footasylum could better support the added distribution demands of future growth.
Footasylum’s previous supplier wasn’t equipped to cope with their growth demands, and they knew they needed to look elsewhere. It was imperative for them to find a connectivity provider that could deliver high-speed broadband between all main central sites, but also get a high number of stores up and running with broadband in a short space of time. Node4 was able to provide a high-quality solution with the necessary level of technical expertise and support.
Whilst working with node4 our services have changed, but our continued partnership means there is always a reliable connection to sites and if there are any issues these are resolved quickly and efficiently. We look forward to extending our services beyond this foundation.
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If you’d like to know more, our team of experts will be happy to help with your queries.
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